Effective: July 2025
At Maasai Soko, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with our services, or make a purchase from us.
By using our platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you:
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Browse or interact with our website
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Make a purchase
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Contact us through email, WhatsApp, or social media
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Subscribe to our newsletter or updates
Personal data we collect may include:
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Full name
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Phone number
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Email address
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Shipping and billing addresses
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Payment information (processed securely through third-party gateways)
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Purchase history
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IP address and browser type
2. How We Use Your Information
We collect and use your information to:
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Process and fulfill orders
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Send order confirmations, shipping updates, and support communication
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Respond to your inquiries
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Customize your shopping experience
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Improve our website, products, and services
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Send promotional emails (only if you’ve opted in)
3. Sharing Your Information
We do not sell or rent your personal data to third parties.
We may share limited information with:
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Delivery partners to fulfill your orders
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Payment processors (e.g., M-Pesa, PayPal, bank partners) to process secure transactions
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Technology providers for website hosting, security, and marketing (under strict confidentiality)
4. Marketing & Communication
If you opt-in to receive our newsletter or promotional messages, we may contact you occasionally with updates, offers, or new arrivals. You may unsubscribe at any time via the provided link or by contacting us directly.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Improve your browsing experience
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Analyze website traffic
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Remember your preferences
You can control cookies via your browser settings. However, disabling them may limit functionality on our site.
6. Data Security
We take reasonable precautions to protect your information:
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Secure servers and encrypted payment systems
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Access controls and password protections
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Regular updates and audits to ensure safety
However, no method of internet transmission is 100% secure. We encourage you to safeguard your login and personal information.
7. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent to marketing communication at any time
To exercise these rights, contact us at info@maasaisoko.co.ke.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites. We recommend reading their policies before providing any personal data.
9. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date clearly indicated. Continued use of our services after any updates indicates acceptance of the changes.