Effective: July 2025
At Maasai Soko, we are committed to providing you with a seamless, safe, and culturally rich shopping experience. This Purchasing Policy outlines the terms that apply when you buy products through our website or official platforms.
1. Ordering Process
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Orders can be placed online via our official website or social platforms.
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Upon placing an order, you will receive an order confirmation via email or SMS/WhatsApp.
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All orders are subject to availability. In the event a product is out of stock, we will notify you immediately and provide a refund or alternative option.
2. Product Information
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We make every effort to ensure that descriptions, images, and pricing are accurate.
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Since many of our products are handcrafted, slight variations in color, design, or size may occur—this adds to their uniqueness.
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Prices are listed in Kenyan Shillings (KES) unless otherwise stated.
3. Pricing & Payments
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All prices are inclusive of applicable taxes (if any).
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We accept the following payment methods:
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Mobile Money (e.g., M-Pesa)
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Bank Transfers
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Debit/Credit Cards
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Cash on Delivery (Available in select areas only)
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Payment must be completed before your order is processed and shipped.
4. Order Processing Time
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Standard processing time: 1–3 business days.
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Custom orders or made-to-order items may take longer (up to 7–10 business days).
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You will be notified of any delays beyond the standard timeline.
5. Shipping & Delivery
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We offer local and international delivery through trusted courier partners.
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Delivery charges are calculated at checkout based on your location.
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Estimated delivery:
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Nairobi & major towns: 1–3 days
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Rest of Kenya: 3–5 days
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International: 7–14 business days
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6. Cancellations
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Orders may be cancelled within 6 hours of placement, provided the item has not been processed or shipped.
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Custom orders cannot be cancelled once production has begun.
7. Returns & Refunds
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Returns are accepted within 7 days for incorrect or defective items.
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Refunds will be processed within 5–10 business days after approval.
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See our [Returns Policy] for full details.
8. Custom Orders
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For personalized items (e.g., name beading or custom Kitenge outfits), customers must pay a non-refundable deposit or full amount upfront.
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Turnaround times and design approval are communicated before production begins.
9. Bulk & Wholesale Orders
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Bulk pricing may be available for large or corporate orders.
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Contact info@maasaisoko.co.ke for quotations or special requests.
10. Fraud Prevention
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We reserve the right to refuse or cancel orders that appear fraudulent or suspicious.
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You may be asked to provide additional identification or payment verification.